Inbound Call Center Services

At Excelligent, we understand the significance of delivering
Exceptional customer service to drive satisfaction, loyalty, and business growth.

Inbound Call Center Services

At Excelligent, we understand the significance of delivering exceptional customer service to drive satisfaction, loyalty, and business growth. Our inbound call center services are designed to provide a seamless and personalized experience for your customers while meeting your business needs effectively. For any business customer satisfaction is the main priority. Customer satisfaction provides business longevity which helps you in earning more profit. Nowadays customer satisfaction has reached to another level now it is not that easy as it was back then. Customers want their calls to be responded very quickly, they also need very quick and apt solution to their problem

Take your business to the next level with a TeleDirect inbound call center. We provide a friendly and efficient voice for every customer in need.

24/7 Customer Support

We offer round-the-clock customer support services to ensure that your customers receive assistance whenever they need it, day or night. Our team is always available to address inquiries, resolve issues, and provide information promptly.

Multichannel Support

Whether it’s via phone calls, emails, live chat, or social media platforms, we offer multichannel support to engage with customers across various touchpoints. This ensures a convenient and consistent experience for your customers regardless of the channel they choose.

Product Information and Assistance

Our well-trained customer service representatives are equipped with in-depth knowledge about your products or services. They provide accurate information, offer troubleshooting guidance, and help customers make informed decisions.

Order Processing and Tracking

We assist customers with order processing, status inquiries, and shipment tracking. Our team ensures a smooth and hassle-free experience for customers, from placing orders to delivery.

Issue Resolution and Escalation

Resolving customer issues promptly is our priority. We have robust escalation procedures in place to handle complex issues efficiently while keeping customers informed throughout the process.

Customer Service

We offer outstanding customer service so you can provide the same attention to detail to your clients. Our inbound call centers represent the most responsive, ready-to-deploy outsourced solutions available anywhere.

95%

Query Solved

85%

Sales Revenue growth

Round-the-Clock

Customer queries don’t stop at 5 p.m. Friday, so why should your customer support services shut down? Our inbound call center service works overtime — anytime — to ensure you won’t fall behind. Whenever you need it, We can deliver.

24x7

Support Agents

100%

Cost Savings

Increases Sales

We mentioned briefly that customer expectations have ballooned due to the prevalence of choices available to them.

Customer-Focused

Whether you’re just starting your company or have been in business for decades, you better get used to these two words

Customer Satisfaction

This goes hand in hand with a business being customer-focused and is one of the biggest values of partnering with an inbound call center.

Win Back Lost Customers

Regardless of how great your business is operating, you are sure to lose at least a few customers along the way.

2.5K Calls

Calls monitored and scored monthly

98%

Dedicated client call quality assurance score

15 Sec

Key client average speed to answer (ASA)

Focus on Your Core Business

  • By outsourcing your inbound calling needs to us, your team can concentrate on core business activities.
  • Let us handle the complexities of call center management while you grow your business.
  • Partnering with us to significant cost savings. We pride ourselves on delivering a minimum of 30% cost reduction in your call center operations compared to in-house management.
  • These savings come from our streamlined processes, advanced technology, and efficient staffing models.

Quality Assurance and Continuous Improvement:

Our commitment to quality is unwavering. We continually monitor and improve our services to ensure that your customers always receive the best support.